OUR PATIENT SURVEY

WE LISTENED TO YOU AND ARE IMPROVING PATIENT CARE

At Gp East we carried out a Patient Survey and asked for your opinions on the service we provide. We listened to your concerns:

WHAT YOU TOLD US WHAT WE HAVE DONE

WAITING TIMES ARE TOO LONG

WE WILL TRY TO CALL YOU IF WE ARE RUNNING VERY LATE OR YOU CAN RING TO CHECK

WE WILL ALLOW CATCH UP SPOTS

GENERAL PRACTICE IS OFTEN UNPREDICTABLE AND DELAYS ARE UNAVOIDABLE

WE TRY TO GIVE PATIENTS AS MUCH TIME AS THEY NEED

AFTER HOURS CARE

PLEASE CALL NATIONAL HOME DOCTOR SERVICE

13 SICK

13 7425

FOR AFTER HOURS CARE

OUR BEST SCORES WERE FOR ABILITY TO LISTEN, CONFIDENCE IN OUR ABILITY AND RESPECT FOR PATIENTS

WE ALWAYS PRIORITISE PATIENT NEEDS AND HOPE TO PROVIDE THE HIGHEST QUALITY CARE

The Coronavirus Pandemic – Limiting your time in the waiting room at Gp East and phone consultations
LATEST COVID VACCINE INFORMATION IN OUR BLOG AND LINKS
We need to continue to be vigilant in our fight against Coronavirus.
Vaccination for all is essential .
Telehealth consultations are available, if a face to face consult is not possible due to COVID symptoms or infection.
Measures such as social distancing , frequent hand washing and wearing masks are important for preventing outbreaks.
There is space outside to wait if the waiting room is crowded or you have any symptoms .

It is very important to isolate and have a COVID test if you have any COVID symptoms especially cough, shortness of breath, sore throat, fever or other respiratory symptoms.
Older people and people with chronic disease such as heart disease, diabetes, chronic respiratory disease, hypertension and cancer are at higher risk of the more severe forms of the illness.
Please do a RAT test if you have any COVID symptoms . We can arrange a telehealth appointment to discuss your management if you have COVID .
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Just to remind you, please call in advance if you have cough, fever, shortness of breath or any upper respiratory symptoms.. Thank you to everyone for your cooperation.

If you have COVID , book a telehealth appointment. Cost will be Private billing $85 - $130 depending on time taken.The normal medicare rebate will apply. Limited bulk billing is available under specific Medicare criteria (not everyone will be eligible). We are offering this option to patients who are normally bulk billed ; ie Pensioners.

If you have an existing appointment you wish to convert to a phone appointment, please do give our receptionists a call 93136566
If you have general questions about the latest on Coronavirus, please visit the Healthdirect or NSW heath websites or call the Healthdirect Coronavirus hotline on 1800 022 222.
http://www.healthdirect.gov.au